Hey, did you know that in addition to our extensive Knowledge Base, we have a support team that is ready and waiting to help you with your questions? We do and we’d love to help you!
Here at Plan to Eat, we want our customers to feel heard and helped. When you contact us, you’re speaking to a real, live, person who wants you to find the most value in our service.
We pride ourselves on being kind and helpful when we answer your support questions. We know there’s a lot to learn in the world of Plan to Eat and we want you to feel like no question is too big or too small for us to answer.
Whether you are having trouble logging in, looking for a specific feature to suit your preferences, or running into a problem, we are here to assist you and we want you to contact us!
We try to make it easy for you to do this. You can respond to any email you receive from us (we hate “no-reply” emails too), tap the Contact Us link located on our website and our app, or you can send us an email at firstname.lastname@example.org. You’ll most likely get a response from Riley, Roni or Shallyn, who are hard at work making your meal planning easier.
We communicate with all of our users through email, because it’s the best way for us to share articles and screenshots with you. You’re also welcome to contact us through any of our social sites too! We may direct you to email us after you reach out, simply because this helps us locate your account and work with you more directly to resolve the questions you have.
Our normal business hours are 9am-5pm MST, Monday-Friday, but we typically respond to all messages within 12 hours. Please know that tickets received on weekends or holidays may take just a little longer!
If you have a general question about using Plan to Eat, our most frequently asked questions can be answered in our Knowledge Base. Don’t hesitate to reach out for more information though, we love hearing from you!
We want to help you be more thoughtful in your pursuit of the question, “What’s for dinner?” and we’re so glad you chose Plan to Eat to help answer that question.